Delivery Information

Last updated: 5 October 2026

The British Shop delivers carefully selected products from the UK and Paris to customers in Sri Lanka. This page explains how and when your order reaches you.

1. Items in stock in Colombo

For items that we hold in stock in Colombo, we dispatch your order once it is confirmed and delivered to your address in Sri Lanka. We will tell you the expected delivery time when we confirm your order.

2. Pre-orders and quotes from the UK or Paris

If an item is not in stock, you can pre-order it or ask us for a quote. We then personally select and import it for you from the UK or from Paris. We pay the purchase price, shipping, customs duty, import taxes and handling in advance, which is why these orders cannot be refunded (see our Return Policy).

Pre-orders are sent by air cargo to Colombo and then delivered to your address in Sri Lanka.

Pre-orders may take up to 10 working days to be delivered, counted from the day we confirm your order. This is an estimate and can be affected by suppliers, customs and couriers. We will keep you updated.

3. Faster delivery with an international courier

If you need your pre-order sooner, you can pay extra to have it sent with an international courier such as FedEx, UPS or DHL. Tell us when you order, and we will quote the additional cost and the estimated delivery time before you confirm. The courier fee is paid by you in addition to the price of the goods.

4. Delivery charges

Any delivery charge is shown at checkout or given in your quote before you confirm the order. Customs duty and import taxes for standard pre-orders are already included in the price we quote you, unless we tell you otherwise.

5. Receiving your order

Please give a complete delivery address and a telephone or WhatsApp number that works, so the courier can reach you.
Please check the parcel on delivery. If it is damaged or something is wrong, contact us within 48 hours as explained in the Return Policy.
We cannot be responsible for delays caused by incorrect addresses, unavailable recipients, customs holds or events outside our control.